Last updated: 20 October 2026
At Alma Sur Travel Agency, we believe that planning a journey should begin with trust. We respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us or use our travel planning services.
Alma Sur Travel Agency SpA is a travel agency established in Chile, specialising in personalised journeys throughout Chile.
Legal company name: Alma Sur Travel Agency SpA
Chilean Tax ID (RUT): 76.959.102-8
Registered address: Antonio Varas 175, Office 402, Providencia, Santiago, Chile
Website: www.almasur-travelagency.com
Email: camille@almasur-travelagency.com
Alma Sur Travel Agency SpA is responsible for determining how and why personal information collected through our website and travel services is processed.
For any privacy-related questions or requests, please contact us using the email address above.
Depending on how you interact with us, we may collect:
• Contact information: your name, email address, telephone number, country of residence and preferred language.
• Travel preferences: intended travel dates, trip duration, destinations of interest, number of travellers, approximate budget, accommodation preferences and preferred travel style.
• Information you choose to share: additional details about your expectations, interests, physical requirements or other circumstances relevant to planning your journey.
• Booking information: information reasonably necessary to organise confirmed travel arrangements, which may include travellers’ names, identification details and other information requested by travel providers.
• Communications: messages, enquiries and correspondence exchanged with us.
We encourage you not to include unnecessary sensitive personal information in our initial enquiry form.
Where health, accessibility or other sensitive information is necessary to arrange suitable travel services, we will explain its intended use and seek any additional consent required by applicable law.
We use personal information to:
• Respond to enquiries and communicate with prospective travellers.
• Understand your travel preferences and prepare personalised proposals.
• Organise and coordinate confirmed travel arrangements.
• Communicate with accommodation providers, guides, transport companies and other travel partners when necessary.
• Provide practical information and assistance before and during your journey.
• Manage customer relationships, bookings and administrative records.
• Comply with applicable legal, accounting and regulatory obligations.
• Maintain the security and proper functioning of our website and services.
We do not automatically subscribe travellers or prospective clients to a newsletter.
We do not use information submitted through our travel enquiry form to send unrelated promotional campaigns without an appropriate legal basis.
If we introduce optional newsletters, event invitations or other marketing communications in the future, we will provide the relevant information and obtain consent where required.
Where the European Union General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal grounds:
Steps before entering into a contract and performance of a contract: to respond to travel planning requests, prepare proposals and arrange services you have booked.
Legitimate interests: to manage relevant business correspondence, follow up on enquiries where appropriate, maintain our records and protect our services, provided these interests do not override your rights and freedoms.
Legal obligations: to meet applicable tax, accounting and other legal requirements.
Consent: where specifically required, including for certain uses of sensitive information or future optional marketing activities.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.
We share personal information only where reasonably necessary for the purposes described in this policy.
This may include:
Website and technology providers: Framer, which hosts our website and provides its enquiry form functionality.
Email and business administration: Google Workspace, used for professional email and related business communications.
Customer and travel management: Notion, used to organise relevant contacts, travel requests and internal planning information.
Travel service providers: hotels, guides, transport companies, airlines, activity operators and other partners involved in arranging a confirmed journey.
Professional advisers and authorities: accountants, legal advisers or public authorities where disclosure is required or otherwise permitted by applicable law.
Travel partners receive only the information reasonably necessary to provide the relevant services.
We do not sell personal information to third parties.
Alma Sur Travel Agency is based in Chile and works with international travellers and technology providers.
Depending on the services used and the destinations included in a journey, personal information may be processed or accessed in countries other than your country of residence.
Where international data transfers are subject to applicable legal requirements, we will take the steps necessary to ensure an appropriate lawful transfer mechanism and relevant safeguards.
For further information about the processing of your information outside your country of residence, please contact us.
We aim to retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Enquiries that do not result in a booking: we generally intend to retain relevant enquiry information for up to 12 months after the last meaningful interaction, unless a longer period is necessary for a legitimate and lawful reason.
Confirmed bookings: relevant booking, contractual and financial records may be retained for longer periods where necessary to meet legal obligations, manage contractual matters or establish, exercise or defend legal claims.
Privacy requests: we may retain limited records necessary to document and comply with a privacy request.
When information is no longer required, we will delete it or take appropriate steps to anonymise it, subject to applicable legal requirements.
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These measures include limiting access to information to people who need it for legitimate business purposes and using established professional service providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If you believe information you have shared with us has been compromised, please contact us promptly.
Depending on the laws applicable to your circumstances, you may have the right to:
• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where applicable.
• Object to or request restrictions on certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with an appropriate data protection authority.
To exercise your rights, please contact:
camille@almasur-travelagency.com
We may need to verify your identity before responding to certain requests.
We will respond in accordance with the time limits and requirements of applicable law.
Our website is built and hosted using Framer.
Framer provides built-in website analytics designed to measure general website activity without using tracking cookies or persistent visitor identifiers.
We have not currently added Google Analytics, Meta Pixel or other external advertising or behavioural tracking tools to our website.
Essential technical functionality and security measures may still be used to operate and protect the website.
If we introduce additional analytics, advertising technologies or non-essential cookies in the future, we will update this policy and implement any required consent mechanisms before activating them.
Our website may contain links to third-party websites, including travel partners or external information sources.
We are not responsible for the privacy practices of independently operated websites. We encourage you to review their privacy policies when visiting them.
Our travel services may include journeys for families with children.
Travel enquiries should be submitted by an adult. Where information about children is necessary to plan or organise a family journey, we ask that it be provided by a parent or legal guardian, or another person authorised to provide it.
We do not knowingly use children’s personal information for independent marketing purposes.
We may update this Privacy Policy to reflect changes in our services, technology, data handling practices or applicable legal requirements.
The date at the top of this page indicates when it was last updated.
Where required by applicable law, we will provide additional notice or request consent before making material changes to how personal information is used.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Alma Sur Travel Agency SpA
Antonio Varas 175, Office 402
Providencia, Santiago, Chile
Email: camille@almasur-travelagency.com
Website: www.almasur-travelagency.com